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RMA Form
Online RMA Request Form
Limited Warranty
All hardware products delivered by Acnodes are warranted under the terms of one-year limited warranty provided by the manufacturer of each product, UNLESS OTHERWISE PROVIDED IN THOSE WRITTEN WARRANTIES.
LIMITED WARRANTY ON HARDWARE. All hardware products are warranted to be free from manufacturing and material defects for one year from the date of purchase. Products that become defective during such period shall be repaired or at manufacturer's option, replaced at a manufacturer's Support Center of an Authorized Service Center. This limited warranty is contingent upon proper use of the hardware products covered and does not cover hardware products which have been modified or which have been subject to unusual physical or electrical stress.
ACNODES MAKES NO OTHER EXPRESSED OR IMPLIED WARRANTY WITH RESPECT TO HARDWARE PRODUCTS OTHER THAN THE LIMITED WARRANTY REFERRED ABOVE. ALL IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANT ABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY EXCLUDED. THE LIABILITY OF ACNODES, IF ANY, FOR DAMAGES RELATING TO ANY ALLEGEDLY DEFECTIVE PRODUCT SHALL BE UNDER ANY LEGAL THEORY BY LIMITED TO ACTUAL PRICE PAID FOR SUCH PRODUCT AND SHALL IN NO EVENT INCLUDE INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, EVEN IF ACNODES IS NOTIFIED OF THE POSSIBILITY OF SUCH DAMAGES.
DISCLAIMER OF WARRANTIES ON ALL SOFTWARE. ACNODES MAKES NO WARRANTIES, EITHER EXPRESSED OR IMPLIED, WITH RESPECT TO ALL SOFTWARE AND ACCOMPANYING MANUALS AND MATERIALS, REGARDLESS OF THEIR SOURCE, THEIR QUALITY, PERFORMANCE, MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE. ALL SUCH ITEMS ARE SOLD OR LICENSED TO PURCHASER BY ACNODES ON AN "AS IS" BASIS. THE ENTIRE RISK AS TO THEIR QUALITY AND PERFORMANCE IS WITH THE PURCHASER. SHOULD SUCH SOFTWARE PROVE DEFECTIVE FOLLOWING THEIR PURCHASE, PURCHASER (AND NOT ACNODES OR ITS SUPPLIERS), ASSUMES THE ENTIRE COST OF NECESSARY SERVICING, REPAIR OR CORRECTION AND ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY DEFECT IN SUCH SOFTWARE. IN NO EVENT WILL ACNODES OR ITS SUPPLIERS BE LIABLE FOR DIRECT, INDIRECT, OR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY DEFECT IN ANY SOFTWARE, EVEN IF ACNODES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Acnodes, its hardware or software suppliers, makes no warranty, expressed or implied, concerning the applicability of any hardware or software to any specific purpose. Acnodes, its hardware or software suppliers, accepts no liability for loss or damage caused, or alleged to be caused directly or indirectly by computer equipment or software sold by Acnodes, including but not limited to any interruption of service, loss of business or anticipatory profits or special consequential damages resulting from the use or operation of such computer equipment or computer software.
Return Policy
Purchaser has 20 days to return goods for refund. No refunds after 20 days from the original shipping date. 15% restocking fee will be charged for all returned items. To return goods, call our service department and get an RMA number. Item must be shipped out within 5 days of the RMA issued date. In order for items to obtain under warranty service, items must be received before the warranty period is over.
Purchaser is responsible for returning goods in its original packaging, with all its accessories-manuals, diskettes, cables, and a copy of the invoice. Purchaser will be charged for any missing accessory, and for damages or scratches on cases. The RMA number must be clearly written on the outside of package.
Shipping fee is not refundable, Purchaser pays for shipping to and from Acnodes. For accounts on net terms, Purchaser will be billed for shipping and restocking charges. Allow 3-4 weeks for processing of refund.
Out of Warranty Service
Acnodes warrants that the parts installed will perform satisfactorily under normal conditions for a period of ninety (90) days. Parts replaced by Acnodes that become defective during this period shall be repaired, or at Acnodes's option, replaced free of charge, at Acnodes's service center. This warranty applies only to parts replaced and does not cover any other part already in the equipment. There is no warranty or guarantee of merchantability, or fitness for a particular purpose, with respect to the services performed or parts furnished by Acnodes. If repairs later become necessary due to other defective parts, they will be charged separately
Service Warranty
If this invoice shows charges for services or repair work and/or parts, Acnodes warrants that parts installed will perform satisfactorily under conditions of normal use for a period of ninety (90) days after date of repair. Part replaced by Acnodes that become defective during such period shall be repaired, or at Acnodes’s option, replaced free of charge, at any of Acnodes’s service centers. EXCEPT AS EXPRESSLY PROVIDED ABOVE, THERE IS NO WARRANTY OR GUARANTEE OF MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE, OR OF ANY OTHER KIND, EXPRESSED OR IMPLIED, WITH RESPECT TO THE SERVICES PERFORMED OR PARTS FURNISHED BY ACNODES. Acnodes makes no guarantee with respect to any other parts. If repairs later become necessary due to other defective parts, they will be charged separately as will the labor charge, if any
